Makers and Your Privacy

Information collected and processed when using our website.

“Makers” (referred to in this policy as “we”, “us”, “our”) is:
Makers Academy Limited
Unit 2f Zetland House
5-25 Scrutton St
London
EC2A 4HJ

We have appointed a Data Protection Officer (DPO), who can be contacted in the following ways should you have any questions or feedback about the way your data is processed:
Email: contact@makersacademy.com
Mail: Data Protection Officer
Makers Academy Limited
Unit 2f Zetland House
5-25 Scrutton St
London
EC2A 4HJ

We collect, use, store and transfer different kinds of information about you which we have categorised and grouped together as follows:
• Identity data – Name, age range.
• Contact data – Address, email, telephone number.
• Diversity data – Gender, ethnicity.
• Employment data – Work background, experience, right to work status.
• Education data – Previous education, certifications.
• Usage data – Page views, page clicks, cookies.
• Technical data – IP address, browser, device type.
• CV data – Work background, experience, right to work status.

We receive your information when:
• You visit our website and consent to our use of cookies.
• You make an enquiry with us.
• You download our content.
• You sign up to our newsletter.
• You register for an event.
• You apply to become an apprentice.
• You apply for a job with us.
• You become part of our Makers Community.
• When your information is provided to us by a 3 rd party.

We process your information for the following reasons:
• To process and deliver our services.
• To answer any enquiry, you make.
• To administer your application for either a job or apprenticeship.
• To manage our relationship with you, including notifying you about any changes.
• To keep your information accurate and up to date.
• To enable you to partake in feedback surveys or receive marketing.
• To administer and protect our business and website.
• To improve our website, services, marketing, relationships, and experiences.

We rely on the following lawful reasons for processing your information:
• Article 6 (1) (a) - Consent
• Article 6 (1) (b) – Performance of a contract.
• Article 6 (1) (c) – Legal obligation
• Article 6 (1) (f) – Legitimate Interests

Our legitimate interests for processing your information are:
• To protect our systems and network.
• To improve our website, services, marketing, relationships, and experiences.

We sometimes need to make personal data available to other organisations. These might include contracted partners (who we have employed to process your personal data on our behalf) and/or other organisations (with whom we need to share your personal data for specific purposes). Your information will only be shared with third parties for the purposes set out below:

• To host our systems and data.
• To keep our systems and business secure.
• To support the administration and performance of the services provided.
• To securely process payments.
• To distribute our emails.
• To collect and present customer feedback.
• To track movement and behaviour on our website.
• To obtain legal and professional advice.
• To meet our legal obligations.
• To sell part, or all our business.
• For any other purpose for which you give us your consent to use your information.

Apprenticeships
If you apply to become an apprentice the information you supply will be shared with the
Education and Skills funding agency, an executive agency for the Department for Education (DfE).

The purposes of this are to issue you with a Unique Learner Number (ULN) and create you a personal learning record. When this information is shared, they become Data Controllers of that information. For further information about how your information is processed, and to access your Personal Learning Record, please refer to:
https://www.gov.uk/government/publications/lrs-privacy-notices

We’ll never make your information available to anyone outside Makers for them to use for their own marketing purposes, without your prior consent.

Our website can include links to third party websites in which we have no control or
responsibility. We encourage you to read the privacy information available on every site you visit to understand the information they collect and process.

We are a technology business and in operating our website and supplying you with our
services, it may become necessary to transfer information that we collect from you to locations outside of the UK and Europe (EU).

We ensure that whenever your information processed by us or by our suppliers and partners operating outside the UK and EU then this is done with appropriate legal safeguards and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Notice.

Please contact us for an up to date list of the international transfers we currently make.

We have put in place appropriate security measures to protect your information from being accidentally lost, altered, disclosed or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We continue to maintain Cyber Essentials Plus certification, and we are now working towards ISO 27001:2022 certification. Please contact us if you would like to know more information about our security controls.

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:

• Any statutory or legal obligations;
• The requirements of the business;
• The purposes for which we originally collected the personal data;
• The lawful grounds on which we based our processing;
• The types of personal data we have collected;
• The amount and categories of your personal data; and
• Whether the purpose of the processing could reasonably be fulfilled by other means.

After such time, we will securely delete or destroy your information.

If you'd like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed unlawfully, you can ask us to stop or request that it's deleted from our systems.

To action any of the above please contact us using the below information:
Email: contact@makersacademy.com
Mail: Data Protection Officer
Makers Academy Limited
Unit 2f Zetland House
5-25 Scrutton St
London
EC2A 4HJ

We won't ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we've seen this, we'll send you a copy of the personal data we hold within one month.

Please let us know if you are unhappy with how we have used your personal data by contacting the Data Protection Officer.

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

This notice will be updated from time to time, and we recommend that you check back regularly but we will notify you of any changes through our website.

The version number and date released will always be listed below:
Version Number: 2.0
Last Updated: January 2024